Updated May 31, 2020
To Our Valued Clients,
We are happy to inform you that Active Physiotherapy Solutions and Woodstock Physiotherapy Clinic have been given permission by the Ministry of Health of Ontario as well as the Ontario College of Physiotherapists and Massage Therapists to gradually start seeing clients!
We are excited to see all your faces and to move forward to the next phase of the COVID-19 pandemic. It is an exciting time as businesses and situations start to open up. Everyone has done a great job of doing their part to flatten the curve and to help control the spread of COVID-19.
We are looking forward to being able to help all our clients move forward positively and to assist everyone with improving their mobility, energy levels and mood. We feel that it is important at this time to increase activity levels which will lead to improved general wellness and immune health.
Even though we are excited to move forward, we need to do so in a safe and cautious manner. At Active Physiotherapy Solutions and Woodstock Physiotherapy Clinic, our ultimate goal is to provide the same exceptional services you have come to expect but in the safest way possible. We will continue to reinforce what we have always done when it comes to cleaning and disinfecting the clinic and we have implemented additional steps to make sure that every client can be assured of a safe clinic experience. To ensure a safe clinic experience, the very first step we all need to take, including all our clients and our staff, is to stay home if you are feeling unwell.
Here are some of the new process that you can expect:
- “Park & Call”: We will begin to utilize a “Park & Call” policy as part of our social distancing procedure. Please arrive in the parking lot 15-20 minutes prior to your appointment when possible. We ask you to call us from your car once you arrive in our parking lot. We are required to ask you screening questions while in the parking lot before entering the clinic. If you do not have a cell phone, please call the clinic prior to leaving your house so that we can ask these screening questions before you head to the clinic. Once you have passed our screening process, we will have you wait in the car and will call you once your treatment room is ready. If there is anyone accompanying you to your visit, we ask that they wait in the car unless you require assistance. If you do require additional assistance, whoever is accompanying you must pass our screening questions as well before they can enter the clinic.
- Payments: We are trying to reduce contact points and will not be accepting cash or cheque. We require you to pay using credit card over the phone from the parking lot. Additionally, we also have an online option called Stripe. Stripe allows us to send an invoice to your email on your phone and you can use your credit card to pay directly. We ask that this is done prior to the visit. Let us know if you have any questions and we would be happy to assist.
- Face Masks: We are asking that anyone who enters the clinic wear a mask and that your mask will need to remain on for the duration of your time in the clinic. If you do not have a mask, one will be provided for you at a minimal cost. This is required for the protection of our staff and we appreciate your assistance with this.
- Reception:We have spaced the reception room chairs to honour physical distancing if needed. Our “Park & Call” policy should ensure there is very minimal time needed to wait in the clinic. We have also removed all our reading material and children’s toys to reduce any risk of transmission from the reception and waiting areas. Finally, our receptionists will have plexiglass sneeze shields and masks.
- Hand Sanitizer: We ask that you please use the 70-90% alcohol-based hand sanitizer when you enter the office. You will also find more pumps and hand washing stations around the office to use as needed.
- Social Distancing: Please adhere to all social distance markings on the floor and maintain a social distance of 2 metres or 6 feet from the front desk staff and other clients you may encounter at the clinic
- Appointments:Appointments will be managed to allow for social distancing between patients. This may mean that you are offered fewer options for scheduling your appointment. We apologize in advance for the inconvenience and suggest that you “block book” several appointments to make sure that you can access the therapist or exercise specialist and time slot you prefer.
- Staff Training: Before their return, all our team members must have completed additional training to implement our new health and safety procedures and policies.
These are new processes for everyone involved and we appreciate your patience as we work through all these new protocols. We are happy to answer any questions you may have about the steps we are taking to keep you, and every client, safe in our practice. We value your trust and loyalty and look forward to welcoming back our clients, neighbors, and friends.
Sincerely,
Jonathan Jenney, the Active Physiotherapy Solutions and Woodstock Physiotherapy Clinic Team
