At our clinics, no doctor's referral is necessary for assessment or treatment, as we are a primary care provider. However, if you're using extended health benefits, some insurance policies may require a referral to process your claim. Please check with your insurance provider to understand their specific requirements. For WSIB claims, referrals are not needed.
Our clinics are registered with the Workplace Safety & Insurance Board (WSIB) and are equipped to handle a range of workplace injuries that fall within the scope of physiotherapy. We frequently treat conditions such as low back strains, shoulder strains, and other musculoskeletal injuries. For WSIB claims, a doctor's referral is not required for treatment. However, if your injury causes you to miss work, WSIB may require you to see a physician.
For your initial assessment, we recommend allowing plenty of time. Typically, assessments last between one hour to one hour and thirty minutes, depending on your injury. This ensures that our therapists can thoroughly evaluate your condition. Your well-being is our top priority. If you're experiencing significant pain on your first visit, we will also provide some immediate treatment and begin you on a personalized home exercise program.
Please wear comfortable clothing that allows your physiotherapist to easily access and visualize the injured area. For example, if you’re having your knee or lower extremity assessed, wearing shorts would be ideal. We also provide gowns and draping for added comfort and privacy if needed. If you have extended health insurance details, WSIB claim information, or MVA claim information, please bring it along, as it will help us deliver the best possible service.
The frequency of your visits will depend on your specific condition. After your initial assessment, our skilled therapists will review your results and discuss the most appropriate treatment options with you. Typically, visits occur about twice a week, but the schedule may vary based on your needs. We offer flexibility with options ranging from once a week to three times a week, bi-weekly, or even bi-monthly.
Many extended health care (EHC) benefit carriers now offer clients the option to submit their own claims, though this process can sometimes be confusing. If your provider is set up to handle claims submissions, we can take care of this on your behalf. Simply pay for your session after each visit, and we will handle the rest. If you have any questions about using your benefits or need assistance to ensure timely reimbursement, our friendly staff is here to help.
Our clinics operate on a private outpatient basis and do not receive OHIP funding. However, your Extended Health Care (EHC) benefits may cover all or part of the costs for physiotherapy and massage therapy services. For information on OHIP funding, please contact the Ontario Ministry of Health and Long-Term Care.
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