Conditions that physiotherapists can consult on are wide-ranging and a Virtual Physiotherapy Consultation gives us similar ability as an in-person consultation. We have the ability to consult on:
As long as your condition is within the scope of physiotherapy practice, we can help treat or at minimum, advise you on how to manage your condition. Please review the rest of our website for the services we offer or visit the Ontario College of Physiotherapists Website for more information.
Before beginning a session, your physiotherapist will develop and implement a Safety Protocol in the event you had an issue. This will ensure you are safe and cared for and give you some peace of mind.
Many extended benefit carriers are paying for Virtual Physiotherapy Consultations at this time. Please contact your insurance company to find out. The fee service code must be clearly labeled as Virtual Physiotherapy Consultation and we are operating under strict guidelines set forth by the College of Physiotherapists of Ontario. If you have coverage, we will still be able to directly bill insurance company on your behalf once payment has been received.
For our virtual services, we can accept payment in electronic versions only. We accept all major credit cards as well as prearranged email transfers.
After you have agreed to our terms of service and signed our informed consent form, we will send you specific instructions on how to access our Virtual Physiotherapy Clinic.
All we ask is that you have a safe space to move around in within your home or other secure location. You will want to wear comfortable clothing and appropriate footwear. We may also need to visually inspect the area you are having problems with, so loose-fitting clothing generally works best. Depending on your condition, you may be asked to move around or perform some simple exercises while your physiotherapist observes your movements. Your physiotherapist will observe the space before your session starts to ensure it is adequate for the session.
The answer is yes! If your permanent address is in the province where your current physiotherapist is licensed, and your care can be appropriately managed using tele-rehabilitation. Your physiotherapist can simply continue your care at the alternate location.
If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on. If you get disconnected from the video visit or accidentally closed out the tab, please refer to your instructional email to rejoin the visit. We will always ensure an alternative form of communication is available prior to starting a session.
For more information on troubleshooting your virtual visit, please call 519-421-2586 during normal administration hours (8:00 am to 5:00 pm).
Our clinics do not require a doctor's referral to be assessed or treated as we are considered a primary care provider. However, some extended health benefits require a doctor's referral to open the claim. If you are using extended health benefits, please check the requirements of your care provider's policy coverage. Referrals are not required for WSIB claims.
Our clinics are registered with the Workplace Safety & Insurance Board (WSIB). We will see any workplace injury that can be treated within the scope of physiotherapy. We commonly see many workplace injuries including low back strains, shoulder strains and many other musculoskeletal injuries. A doctor's referral is not necessary for you to be treated with WSIB claims. However, it is very common for WSIB to require you to see a physician especially if your injury requires you to miss time at work.
For your inital assessment we recommend that you give yourself plenty of time. Depending on your injury, assessments will generally last about an hour to an hour and a half. This is in order to allow our therapists time to fully assess your condition. Your well being is our top priority. We also like to provide some treatment if you are in a lot of pain on your first day and get you started with a home exercise program.
Please wear comfortable clothes that allow for your physiotherapist to visualize the area of injury. An example would be to wear shorts if you are having your knee or lower extremity assessed. Gowns and draping are available if needed to maintain comfort and discretion. If you have extended health insurance information, WSIB claim information or MVA claim information it can assist us with providing you the best quality of service.
The frequency of visits is based on your individual condition. After your initial assessment, our team of highly skilled therapists will review your results and discuss your treatment options. Our most common frequency of visits is around two days per week but can range from one, two, or three times a week, bi-weekly, once a week and/or bi-monthly.
Many EHC benefit carriers are now well equipped and set up for clients to do their own submissions for claims. However, this process can sometimes be confusing and complicated. As long as your provider is properly equipped, we can submit your claims on your behalf. All you have to do is pay for your session after each visit, and we can do the rest! If you have any questions regarding how to utilize your benefits or you are still ensure you are getting reimbursed in a timely manner, our friendly staff would be more than happy to assist you with that process.
Our clinics are considered to be private outpatient coverage only with no OHIP funding. All or a portion of the fees may be covered by your Extended Health Care (EHC) benefits carrier for physiotherapy and massage therapy services. Please contact the Ontario Ministry of Health and Long-Term Care for more details regarding OHIP funding.
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