Active Physiotherapy Solutions
Active Physiotherapy Solutions
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    • home
    • about us
    • shop
    • services
    • Our Team
    • contact us
      • Woodstock - Devonshire
      • Woodstock - Princess
    • gallery
    • helpful resources
    • FAQ
  • home
  • about us
  • shop
  • services
  • Our Team
  • contact us
    • Woodstock - Devonshire
    • Woodstock - Princess
  • gallery
  • helpful resources
  • FAQ

Frequently asked questions

TELE-REHABILITATION FAQ

What conditions can we consult on?

Conditions that physiotherapists can consult on are wide-ranging and a Virtual Physiotherapy Consultation gives us similar ability as an in-person consultation. We have the ability to consult on: 

  • Neck and back pain caused by problems in the muscles and skeleton
  • Problems in the bones, joints, muscles and ligaments, such as arthritis
  • Disability as a result of heart problems
  • Pelvic issues, such as bladder and bowel problems related to childbirth
  • Loss of mobility because of trauma to the brain or spine, or due to diseases such as Parkinson’s disease and multiple sclerosis
  • Fatigue, pain, swelling, stiffness and loss of muscle strength

What conditions can we not treat?

As long as your condition is within the scope of physiotherapy practice, we can help treat or at minimum, advise you on how to manage your condition. Please review the rest of our website for the services we offer or visit the Ontario College of Physiotherapists Website for more information.  

What happens if I experience a problem during my consultation?

Before beginning a session, your physiotherapist will develop and implement a Safety Protocol in the event you had an issue. This will ensure you are safe and cared for and give you some peace of mind. 

Can I use my insurance plan for Tele-Rehab?

 Many extended benefit carriers are paying for Virtual Physiotherapy Consultations at this time.  Please contact your insurance company to find out.  The fee service code must be clearly labeled as Virtual Physiotherapy Consultation and we are operating under strict guidelines set forth by the College of Physiotherapists of Ontario. If you have coverage, we will still be able to directly bill insurance company on your behalf once payment has been received. 

What payment methods do you accept for Tele-Rehab?

For our virtual services, we can accept payment in electronic versions only. We accept all major credit cards as well as prearranged email transfers.

How do I access Virtual Clinic with a mobile device, tablet, or computer?

After you have agreed to our terms of service and signed our informed consent form, we will send you specific instructions on how to access our Virtual Physiotherapy Clinic. 

Do I need to do anything to prepare for my “visit?”

All we ask is that you have a safe space to move around in within your home or other secure location. You will want to wear comfortable clothing and appropriate footwear. We may also need to visually inspect the area you are having problems with, so loose-fitting clothing generally works best. Depending on your condition, you may be asked to move around or perform some simple exercises while your physiotherapist observes your movements. Your physiotherapist will observe the space before your session starts to ensure it is adequate for the session. 

Can I use Tele-Rehabilitation if I am out of the province on business or vacation?

The answer is yes! If your permanent address is in the province where your current physiotherapist is licensed, and your care can be appropriately managed using tele-rehabilitation. Your physiotherapist can simply continue your care at the alternate location.

What if I experience technical issues?

If you cannot hear or see the provider or if the provider cannot hear or see you, please make sure your audio is not muted and that your camera is turned on. If you get disconnected from the video visit or accidentally closed out the tab, please refer to your instructional email to rejoin the visit. We will always ensure an alternative form of communication is available prior to starting a session. 


For more information on troubleshooting your virtual visit, please call 519-421-2586 during normal administration hours (8:00 am to 5:00 pm). 

Still need more assistance? Contact us!

Let us make it easier for you

How soon can I get in for an appointment?

In most cases, we are able to get you in for your initial assessment within 1-3 business days.

Call us now!

Do I need a doctor's referral?

Our clinics do not require a doctor's referral to be assessed or treated as we are considered a primary care provider. However, some extended health benefits require a doctor's referral to open the claim. If you are using extended health benefits, please check the requirements of your care provider's policy coverage. Referrals are not required for WSIB claims.

Do you take WSIB claims?

Our clinics are registered with the Workplace Safety & Insurance Board (WSIB). We will see any workplace injury that can be treated within the scope of physiotherapy. We commonly see many workplace injuries including low back strains, shoulder strains and many other musculoskeletal injuries. A doctor's referral is not necessary for you to be treated with WSIB claims.  However, it is very common for WSIB to require you to see a physician especially if your injury requires you to miss time at work.

How long will my first appointment take?

For your inital assessment we recommend that you give yourself plenty of time. Depending on your injury, assessments will generally last about an hour to an hour and a half. This is in order to allow our therapists time to fully assess your condition. Your well being is our top priority. We also like to provide some treatment if you are in a lot of pain on your first day and get you started with a home exercise program.

What should I bring to my first visit?

Please wear comfortable clothes that allow for your physiotherapist to visualize the area of injury. An example would be to wear shorts if you are having your knee or lower extremity assessed. Gowns and draping are available if needed to maintain comfort and discretion. If you have extended health insurance information, WSIB claim information or MVA claim information it can assist us with providing you the best quality of service. 

How often do I have to come?

The frequency of visits is based on your individual condition. After your initial assessment, our team of highly skilled therapists will review your results and discuss your treatment options. Our most common frequency of visits is around two days per week but can range from one, two, or three times a week, bi-weekly, once a week and/or bi-monthly.

Will my benefits pay for the treatment and can I direct bill?

Many EHC benefit carriers are now well equipped and set up for clients to do their own submissions for claims. However, this process can sometimes be confusing and complicated. As long as your provider is properly equipped, we can submit your claims on your behalf. All you have to do is pay for your session after each visit, and we can do the rest! If you have any questions regarding how to utilize your benefits or you are still ensure you are getting reimbursed in a timely manner, our friendly staff would be more than happy to assist you with that process. 

Are physiotherapy or massage services covered by OHIP?

Our clinics are considered to be private outpatient coverage only with no OHIP funding. All or a portion of the fees may be covered by your Extended Health Care (EHC) benefits carrier for physiotherapy and massage therapy services. Please contact the Ontario Ministry of Health and Long-Term Care for more details regarding OHIP funding. 

For more info about OHIP coverage click here

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Active Physiotherapy Solutions

1-729 Devonshire Ave, Unit 1, Woodstock, ON N4S 5R3, Canada

(519) 421-2586

Copyright © 2018 Active Physiotherapy Solutions - Part of CBI Health - All Rights Reserved.

relief + prevention + rehabilitation

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