Frequently asked questions

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How soon can I get in for an appointment?

In most cases, we are able to get you in for your initial assessment within 1-3 business days.

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Do I need a doctor's referral?

Our clinics do not require a doctor's referral to be assessed or treated as we are considered a primary care provider. However, some extended health benefits require a doctor's referral to open the claim. If you are using extended health benefits, please check the requirements of your care provider's policy coverage. Referrals are not required for WSIB claims.


Do you take WSIB claims?

Our clinics are registered with the Workplace Safety & Insurance Board (WSIB). We will see any workplace injury that can be treated within the scope of physiotherapy. We commonly see many workplace injuries including low back strains, shoulder strains and many other musculoskeletal injuries. A doctor's referral is not necessary for you to be treated with WSIB claims.  However, it is very common for WSIB to require you to see a physician especially if your injury requires you to miss time at work.


How long will my first appointment take?

For your inital assessment we recommend that you give yourself plenty of time. Depending on your injury, assessments will generally last about an hour to an hour and a half. This is in order to allow our therapists time to fully assess your condition. Your well being is our top priority. We also like to provide some treatment if you are in a lot of pain on your first day and get you started with a home exercise program.


What should I bring to my first visit?

Please wear comfortable clothes that allow for your physiotherapist to visualize the area of injury. An example would be to wear shorts if you are having your knee or lower extremity assessed. Gowns and draping are available if needed to maintain comfort and discretion. If you have extended health insurance information, WSIB claim information or MVA claim information it can assist us with providing you the best quality of service. 


How often do I have to come?

The frequency of visits is based on your individual condition. After your initial assessment, our team of highly skilled therapists will review your results and discuss your treatment options. Our most common frequency of visits is around two days per week but can range from one, two, or three times a week, bi-weekly, once a week and/or bi-monthly.


Will my benefits pay for the treatment and can I direct bill?

Many EHC benefit carriers are now well equipped and set up for clients to do their own submissions for claims. Due to this shift in policies of most companies, we do not directly bill for EHC benefits at our clinics. We require that each appointment is paid for upon completion. If you have any questions regarding how to utilize your benefits or you are still ensure you are getting reimbursed in a timely manner, our friendly staff would be more than happy to assist you with that process. 


Are physiotherapy or massage services covered by OHIP?

Our clinics are considered to be private outpatient coverage only with no OHIP funding. All or a portion of the fees may be covered by your Extended Health Care (EHC) benefits carrier for physiotherapy and massage therapy services. Please contact the Ontario Ministry of Health and Long-Term Care for more details regarding OHIP funding. 

For more info about OHIP coverage click here

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